LONDON — C. & J. Clark International Ltd (“Clarks”) and some of its subsidiaries has announced the safety recall of a total of eight styles of Breeze (in the Americas) and Brinkley (outside the Americas) women’s shoes, all in navy or dark navy-blue colours and introduced for the spring/summer 2022 season.
The safety recall will impact the following styles: Brinkley Step in navy; Breeze Step in navy; Breeze Step in navy/white; Breeze Step in dark navy; Breeze Ave in dark navy; Brinkley Ave in dark navy; Brinkley Shore in navy; and Breeze Shore in navy.
This safety recall is taking place because testing of some samples of these shoes identified excess levels of the chemicals benzidine or dimethoxybenzidine, that are found in Azo Dyes and are restricted in some jurisdictions. Prolonged and direct contact with the shoes’ upper material can expose the wearer to these chemicals, which are toxic and can cause adverse health effects.
Clarks has notified all relevant regulatory authorities as appropriate and is launching a full global recall of the impacted styles. No other colours of the listed styles or any other Clarks products are affected by this issue or included in the recall.
Information for customers
Clarks is working with retail partners to contact as many people that purchased the shoes directly as possible.
Customers who have a pair of the shoes being recalled should visit http://tinyurl.com/ClarksRecall and follow the step-by-step guide to getting a refund.
Customers can identify if their shoes need to be returned by checking the article number in their shoes. The article number is the first 8 digits of the 12-digit number under the size and fit information and can be found on the fixed label inside the footwear.
Customers in all regions with any questions about their shoes or the return process are encouraged to consult Clarks’ online Q&A, available on our recall website or by contacting Clarks via e-mail: email@example.com.
Customers in the following regions can also contact Clarks via phone:
– USA – 1-800-480-5092 – Toll-free
– Canada – 1 800 480 5137 – Toll-free
– UK – 0800 088 2332 – Freephone
– European Union – Please visit our recall website for a list of EU helpline numbers.
Our opening hours for these regions are as follows:
– For the USA and Canada, the opening hours are as follows: 6am to 6pm Eastern, 6am to 5pm Central, 6am to 4pm Mountain, and 6am to 3pm Pacific.
– For the UK, the opening hours are Monday to Saturday, 8am to 11pm GMT.
– For the European Union, the opening hours are 9am to 12am CET.
Clarks would like to apologise for the inconvenience this may cause to our customers.